Privacy Policy
1. Introduction
Royal Quine Hadden is committed to protecting the privacy, confidentiality, accuracy, and security of the personal information we collect, use, and disclose in the course of operating our website and delivering our services.
This Website Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, communicate with us, register for events, subscribe to newsletters, make donations, or otherwise interact with us online.
This Policy applies to all information collected through our website and related online services (collectively, the “Website”).
2. Our Commitment to Privacy
We collect, use, and disclose personal information in accordance with:
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The Personal Information Protection and Electronic Documents Act (PIPEDA);
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Applicable provincial privacy legislation;
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Canada’s Anti-Spam Legislation (CASL);
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Applicable charitable, tax, and regulatory requirements.
Where we are subject to additional legal requirements (for example, health privacy laws or international privacy laws), we will comply with those obligations as applicable.
3. Definitions
Personal Information
- Information about an identifiable individual, including, for example, a person’s name, email address, telephone number, mailing address, IP address where associated with an identifiable individual, and payment information.
Non-Personal Information
-Aggregated or anonymized information that cannot reasonably be used to identify an individual.
Commercial Electronic Message (CEM)
-An electronic message, such as an email, sent for a commercial purpose as defined under CASL.
Cookies
- Small text files stored on your device to improve website functionality and gather analytics.
4. Information We Collect
We may collect the following information:
Information You Provide Directly
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Name
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Email address
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Telephone number
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Mailing address
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Organization name
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Payment and billing information
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Event registration details
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Donation information
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Survey responses
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Information submitted through contact forms
Information Collected Automatically
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IP address
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Browser type and version
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Device information
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Pages visited
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Date and time of visits
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Referring websites
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General geographic location
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Cookie identifiers
5. How We Use Your Information
We may use your personal information to:
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Respond to inquiries and requests;
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Process registrations, memberships, donations, and purchases;
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Deliver newsletters and updates;
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Send receipts and confirmations;
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Provide services and support;
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Improve our website and services;
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Conduct analytics and reporting;
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Meet legal, accounting, and regulatory obligations;
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Protect the security and integrity of our systems.
We collect only the information reasonably necessary for these purposes.
6. Legal Basis and Consent
By providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified in this Policy.
Where required by law, we will obtain express consent. In other circumstances, consent may be implied by your actions.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
7. Canada’s Anti-Spam Legislation (CASL)
Where we send newsletters, event notices, marketing emails, or other commercial electronic messages, we comply with CASL.
We will:
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Obtain your consent where required;
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Clearly identify ourselves;
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Provide valid contact information;
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Include a functioning unsubscribe mechanism in every commercial electronic message.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will process unsubscribe requests within ten (10) business days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Ensure website functionality;
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Remember preferences;
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Analyze website traffic;
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Improve user experience.
Types of cookies we may use include:
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Essential cookies;
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Analytics cookies;
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Functional cookies;
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Marketing cookies (if applicable).
You may disable cookies through your browser settings; however, some website features may not function properly.
9. Analytics
We may use services such as Google Analytics to help us understand how visitors use our website.
Analytics providers may collect information such as:
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IP address;
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Device and browser information;
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Pages viewed;
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Time spent on the website.
For more information, see Google Privacy Policy.
10. Third-Party Service Providers
We may share personal information with trusted service providers that assist us in operating our website and delivering services, including:
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Website hosting providers;
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Email marketing platforms;
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Payment processors;
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Event registration systems;
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Donation platforms;
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Analytics providers;
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Cloud storage providers.
These providers are contractually required to protect your information and use it only for authorized purposes.
11. Donations and Payment Processing
If you make a donation or payment through our website, your payment information may be processed by a third-party payment processor such as:
We do not typically store complete credit card information on our own systems.
12. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may disclose personal information:
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To service providers acting on our behalf;
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As required or permitted by law;
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To protect our legal rights;
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In connection with a merger, restructuring, or transfer of assets;
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With your consent.
13. International Transfers
Some service providers may store or process information outside Canada, including in the United States or other jurisdictions.
When information is transferred internationally, it may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure appropriate safeguards are in place.
14. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, accounting, and operational requirements.
When information is no longer required, it is securely destroyed or anonymized.
15. Security Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information against:
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Unauthorized access;
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Loss;
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Theft;
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Misuse;
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Alteration;
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Disclosure.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
16. Accuracy
We take reasonable steps to ensure personal information is as accurate, complete, and up to date as necessary for the purposes for which it is used.
17. Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information;
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Request correction of inaccurate information;
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Withdraw consent;
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Request deletion, where legally permitted;
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Lodge a complaint regarding our privacy practices.
Requests should be submitted to our Privacy Officer.
18. Minors
Our website is not intended for children or minors who are not legally able to provide valid consent in their jurisdiction.
We do not knowingly collect personal information from minors without appropriate consent where required by law.
19. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites. Users should review the privacy policies of any third-party websites they visit.
20. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
The revised version will be posted on this page with an updated “Last Updated” date.
21. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or file a complaint, please contact:
Privacy Officer
Alexsandra Koropas
Email: royalquinehadden@gmail.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.